Privacy & Security

Privacy Policy & Data Protection

We are committed to protecting your privacy and your business data with the highest cloud security standards.

Last Updated: September 2026
Developer & Application Information

Service Name: JAKA Cloud

Official Website: www.jakacloud.com

Support Email: [email protected] / [email protected]

Covered Applications: JAKA Cloud Mobile ERP & POS (Android Package: com.jakacloud.erp), JAKA Cloud Desktop POS, and ZATCA Electronic Invoice Scanner.

1. Introduction & Overview

This Privacy Policy describes how JAKA Cloud ("we", "our", or "us") collects, uses, stores, and protects your information when you access our cloud ERP platforms, websites, and mobile applications (including the JAKA Cloud Android App).

2. Information We Collect

We collect only the information necessary to provide seamless, secure cloud business management and POS services:

  • Account & Registration Details: Full name, email address, phone number, business/store name, and your dedicated store subdomain when registering an account.
  • Business & Transaction Data: Inventory items, sales transactions, POS records, and invoices created and maintained within your isolated tenant workspace.
  • Google Sign-In Authentication: If you choose to sign in using Google OAuth / Google Sign-In SDK, we receive basic authentication tokens to verify your email and identity. We do not access your Google password or private personal cloud files.

3. Device Permissions & Camera Usage

Our mobile application requests device permissions strictly on-demand for explicit user actions:

  • Camera Permission (android.permission.CAMERA): Used exclusively for scanning QR codes on ZATCA-compliant electronic tax invoices or scanning product barcodes. No photos, videos, or background feeds are captured or transmitted without your explicit trigger.
  • Photos / Storage Permission (READ_MEDIA_IMAGES): Used only if you choose to pick and upload a store logo, receipt photo, or expense document from your gallery.

4. Data Security & Storage

We implement industry-standard technical and organizational security measures to protect your data:

  • All network communications between the mobile application and our servers are encrypted in transit via HTTPS / TLS 1.3.
  • Dedicated multi-tenant database partitioning ensures your business records are completely isolated and accessible only to authorized accounts.
  • We never sell, rent, or trade your business or personal data to third-party advertisers or data brokers.

5. Account & Data Deletion Policy

How to Request Account & Data Deletion

In full compliance with Google Play Store User Data policies, users have the right to request the complete deletion of their account and all associated business data at any time:

  1. Via Email: Send an account deletion request from your registered email to [email protected] stating your store name/subdomain.
  2. Via Customer Support: Request deletion through our website contact form or official WhatsApp support channel.

Processing & Retention: Upon identity confirmation, your user account, credentials, and tenant database records will be permanently purged from active production servers within 30 days.

6. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact our team: